At ALUSSO LIGHTING, we are committed to providing our customers with a seamless and hassle-free shopping experience.
1.Handing Days
Generally it takes 1-2 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday and Sunday.
2. Delivery Time
We do our best to ship your orders from our warehouses as quickly as possible. After your order has shipped, a shipping confirmation email will be sent to your email address.
3. Change of Delivery Address
NO FEE for changing shipping address BEFORE we provide you the tracking number.
4. Order Tracking
If you have already registered on ALUSSO LIGHTING, you can track your order, shipping and handling information on your account. If you have not registered on our website, you can track your order here with your Order ID and email.
5. Order Cancellation
If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply.
6. Shipping Details
Inventory location: Germany or United Kingdom.
Fixed Postage for per order, ships from Germany when the consignee is in the EU, ships from United Kingdom when the consignee is in the UK.
Fees include VAT.
- United Kingdom:2-4 working, days, free
- Germany:2-4 working days, free
- Slovenia:2-8 working days, €10.00
- Bulgaria:2-8 working days, €7.00
- Croatia:2-8 working days, €4.00
- Hungary:2-8 working days, €10.00
- Luxembourg:2-8 working days, €8.00
- Cyprus:2-8 working days, €15.00
- Austria:2-8 working days, €5.00
- Italy:2-8 working days, €8.00
- Latvia:2-8 working days, €8.00
- Belgium:2-8 working days, €7.00
- France:2-8 working days, €7.00
- Poland:2-8 working days, €8.00
- Ireland:2-8 working days, €8.00
- Estonia:2-8 working days, €5.00
- Sweden:2-8 working days, €12.50
- Switzerland:2-8 working days, €20.00
- Lithuania:2-8 working days, €8.00
- Finland:2-8 working days, €9.59
- Netherlands:2-8 working days, €7.00
- Portugal:2-8 working days, €15.00
- Spain:2-8 working days, €10.00/€30.00
- Romania:2-8 working days, €9.00
- Malta:2-8 working days, €30.00
Note:
Handling Days: The Handling Day tells you when a package leaves our warehouse.Transit Days: The Transit Day is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc.
For any shipping questions please email support@alussolighting.com.
At ALUSSO LIGHTING, we are dedicated to providing high-quality items to our customers. However, we understand that occasionally, you may return or seek a refund for your item purchase. In case of any unsatisfaction with your purchase, we offer a convenient 45-day return policy. This means that you have 45 days from the date of receiving your item to request a return. Any return request after 45 days will not be honored.
This policy outlines the terms and conditions governing returns and refunds for items bought on our website.
1. Eligibility for Returns and Refunds:
- Defective Products: You are eligible for a return or refund if the item you received is damaged or defective. This includes manufacturing defects and quality issues.
- Wrong Product: If you receive a item that is not the one you ordered, we will facilitate a return or exchange.
2. Return Process:
- To initiate a return, please contact our customer support team via email at [support@alussolighting.com] Provide your order number, the reason for the return, and any relevant photos of the product.
- Our team will assess your request and provide you with return address, including a return shipping label if applicable.
3. Conditions for Returns:
- The item must be returned in its original condition, including all labels and original packaging.
- For safety and hygiene reasons, items must not show any signs of wear, use, or damage. We reserve the right to reject a return if the product does not meet these conditions.
4. Refund Process:
A refund will be processed within 1-2 business days after we have confirmed that the item matches the buyer’s description. Refunds will be made to the original payment account, Please note that it takes for the refund to be credited to your account depends on your card issuer and typically takes 7-15 days.
5. Return & Exchange Charges
No additional handling fee for returns. If the return is due to an issue on our end, such as incorrect items or quality problems, we will provide a full refund, including return shipping costs.
However, if the Return and Exchanges is initiated by the buyer for reasons such as personal preference or ordering the wrong item/color/size, the buyer is responsible for the return shipping fees.
6. Cancellation:
If you wish to cancel your order before it has shipped, please contact us immediately. Once the product has been shipped, the standard return policy will apply.
7. Contact Us:
If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer support team at [support@alussolighting.com].
Note: ALUSSO LIGHTING reserves the right to update and modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these policies.
Email: support@alussolighting.com
